Online Ordering Security Information
When you place an online order with us all personal information, including your name and address and payment details, is encrypted by our secure server. This means that each piece of information you enter is converted into code before being sent across the Internet on a secure link which cannot be viewed by any other person. You can tell when this secure link has been activated during the order process because your web browser will feature either a closed padlock or a closed key at the bottom of the screen depending on the web browser you are using.

You can double click on this padlock/key with your mouse in order to confirm the authenticity and security of the certificate. If you have any queries regarding the security of our site, please contact us.

Internet Explorer	Netscape Navigator

None of our customers has ever reported the fraudulent use of their credit or debit card as a result of shopping on our website.

Privacy Policy
We are committed to your right to privacy when you use our website. We collect information from you to enable us to process any orders you may wish to make. We also collect information to help us personalise your visit to our website. Information on how we handle your personal information is shown below:

Who handles personal information?
All personal information collected from you and any personal information you choose to provide to us is controlled by Tildenet Ltd. Company Registration No 1284227

Information we may collect and how we use it
When you choose to register or place an order through the website we collect your name, address, delivery address, telephone number and e-mail address in order for us to be able to properly process your current or future orders.

When you place an order through our website we will pass your name and address details on to our courier company to enable them to delivery your order to you.

If you choose to pay for an order by credit or debit card we will collect your card number, start and expiry details and issue number as applicable in order for us to be able to process your payment.

We monitor information on which pages and products site visitors look at to help us improve the design of our website and to provide visitors with information which is best suited to their requirements.

We may use information collected to tell you about changes to our web site and/or special offers which we think may be of interest to you. If you do not wish to receive this type of information, please let us know by sending an e-mail to from the e-mail address which you used to register with our website.

Cookies
‘Cookies’ are small files which your web browser saves on your computer’s hard drive. The cookie does not include any personal/identifying information however it does enable us to provide you with advanced site functions such as recognising you when you return to our website on the same computer to save you from signing in again.

Web browsers usually accept cookies automatically however if you do not wish to allow this, you can usually alter your web browser software to stop cookies from being stored. If you choose not to accept cookies from our website you will still be able to use our site and place orders however some advanced facilities such as recognising you on future visits will not function.

Providing information to Third Parties
We DO NOT sell, trade or rent your personal information to anybody. We may choose to do this in the future with parties we consider to be trustworthy however if you do not want us to do this send an e-mail to from the e-mail address which you used to register with our website. (If you have registered more than once be sure to send this message from each of the e-mail addresses which you have used on our website)

We do employ other companies and individual persons to assist with some parts of our business for example when we process and deliver orders. Any company or individual employed in this capacity will have access only to the personal information required to carry out the task in question and they may not use the data for any other purpose. In addition they are required to process any data they receive in strict accordance with United Kingdom Data Protection laws.

By using our website you consent to us collecting information in accordance with the policy laid out above. If we change our privacy policy at a future date we will post the changes on this page so you are always aware of how we handle your personal information. If you have any questions or comments regarding our privacy statement please e-mail them to .

If you require any further information which is not available by following our customer services links, please contact us directly on 0845 260 4450 or e-mail .