Frequently Asked Questions

Your Account

No, we offer guest checkout which means you don’t need to create an account to be able to order from us. We only require a valid email address at checkout to send you an email confirmation, and a delivery address.


Discounts & Offers

You can sign up to our garden rewards membership to enjoy free standard delivery on orders over £50. You will receive also receive exclusive offers on our product range and VIP invites to gardening events. View our privacy policy.


You can also browse our dedicated Agriframes discount page to find all our current promo codes on certain product lines.

After you have entered your delivery address, you should be taken into the Shipping method stage. If the free delivery hasn’t been automatically added at that stage, please wait a few minutes and it should come through. We also recommend you simply refresh the page by pressing F5 on PC or pressing Command and R simultaneously on Mac.

Whether you are a new or returning customer, once you have joined our garden rewards then you have unlimited free delivery on any orders of your orders over £50.

At Agriframes, we want to offer our customers the best service possible, which is why we offer an on-site installation service - particularly useful for larger structures along with our unique, made to measure products. Simply call us with your postcode and the product you require installing we will give you an installation quotation and a date. Our experienced team will arrive with all the kit and set up your frame in your garden!

To find out more about this specialist service, one of our dedicated customer service advisors will be happy to help. Just call our customer service line on 0117 934 1790. Lines are open Monday - Friday 9- 5.30pm

Paying For Your Order

When you are at check out, you can choose to pay your order using any of the payment methods via credit card including: Visa, Mastercard, American Express, Discover, Diners club, Maestro. We also accept payments with Express Checkout including Shop Pay, Apple Pay, PayPal and Google Pay.

At Knowle Nets we are certified according to the top level 1 PCI DSS standard via Shopify making payments highly secured.

If you see an error message on
screen after a short wait, try and enter your card details again, making sure you check everything correctly – an easy typing mistake can happen when entering your CV2/security code or expiry date.

If you still have no luck, we'll assist you during our Customer Service hours (Monday - Friday 9- 5.30pm). You can send us an email or call us at 0117 934 1790 to let us know the difficulty.

Security is extremely important to us, and we are committed to protecting your privacy. We use Shopify to power our online store.
You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Also, find our full privacy policy here.





Delivery

All standard orders are normally despatched within 3 - 5 working days providing the product is in stock. We will confirm all delivery dates with you post ordering.

Please note that all our bespoke items have an 8–10 week lead time and your delivery date will be confirmed as part of the order process.

Order Tracking

Once you have placed an order on our website you will receive an email confirmation and we will then e-mail you again when your order is sent along with information on how to track your order with the courier and manage your delivery directly with them.





If you have any questions regarding your order – whether it’s to check your order status, track a shipment, edit the delivery address or the delivery date, or request for the delivery to be handed to a neighbour in case you are away - please call our friendly customer service at 0117 934 1790. They can liaise with our warehouse, check your order status and give you a full update or change your order details.

Returns

If you wish to cancel your order, then you can, providing you inform us of this prior to the dispatch of your order.  Once the order has been dispatched, please refer to the shipping policy.

Our Customer Services team will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via the Post Office - this will depend on the size and weight of the item. Please contact customer services on 0117
934 1790
 or email info@agriframes.co.uk and we'll get back to you. 

Product Enquiries

If you are at the stage of assembling your arch, gazebo, or arbour, you will find our grub screws in the joints of the spacer bars already. Additional spares are provided in a separate bag. You will need to loosen the grub screws to be able to position the spacer bar. Once you are happy with the placement, all you need to do is tighten the screw with the allen key provided.

To setting up the door latch, you will need to follow consciously our door latch instructions here.

The majority of our products are self-assembly unless stated otherwise. All our products have been designed to be as easy to assemble as possible and come with a full set of instructions. If these are missing, please do not hesitate to call us on 0117 934 1790 or drop us an email at info@agriframes.co.uk

Yes, all heights shown are the final heights of the structures. When they arrive however, they will be 30cm larger than the heights stated to allow for insertion into the ground. If you require patio feet and would like to keep the height as shown, please let us know and we will alter the structure before sending it out to you.

We have three ranges, that reflect the size and diameter of the steel tubing used. As the width gets larger the tubing must be thicker to accommodate it and support the planting. We do offer the same widths but in different ranges to fully support even the heaviest of
climbers.

- Classic Range – Moulded Joints, 19mm (3/4”) Uprights and 16mm (5/8”) Horizontals

- Classic Extra Range - Moulded Joints, 25mm (1”) Uprights and 22mm (7/8”) Horizontals

- Landscape Range – Steel Joints, 25mm (1”) Uprights and Horizontals

As we are a manufacturer we offer a bespoke service for all of our structures, see here for details. If you are unsure what you need then please don’t hesitate to contact us by email info@agriframes.co.uk or call us on 0117 934 1790.