Raspberry Support

Standard Delivery

• All standard orders are normally despatched within 5 - 7 working days providing the product is in stock.
• Fruit Cages are hand finished to order in our Bristol workshop - due to current demand please allow 10 to 14 days for delivery.
  
  
• If you require any further information which is not available by following our customer services links, please contact us directly on 0117 934 1790 or e-mail info@agriframes.co.uk.

Next Day and Saturday Delivery

• When placing your order, if next day and Saturday delivery services are available in your postcode area you will be presented with these options.

• All next day orders are for Mondays to Fridays.

• Any orders placed on a Friday will be delivered on a Monday.

• Next day orders must be made by 1pm on the previous day and are subject to stock availability.

• If stock is not available you will be notified the same day and any premiums paid will be refunded.

• Next Day delivery is not available for bespoke items or made to measure fruit cages.

• A signature will be required upon delivery unless we have authorisation from you that the goods can be left.

Free Garden Rewards Deliveries

• All Garden Rewards deliveries on orders over £75 are free of charge and despatched using our standard service.

CLICK HERE To sign-up to Garden Rewards 

*Delivery is Mainland UK and excludes The Highlands and Isle of Wight, Isle of man and Channel Islands.

1. Delivery Outside the UK

   Agriframes products can be delivered worldwide - if you are outside of the UK please contact our Customer Service team on +44 (0)117 934 1790 or at info@agriframes.co.uk for an international delivery quote.
   
   

   USA Deliveries
   For shipping within the USA, please visit our North American Website: https://www.agriframes.us/ 
   
   

2. Returns Policy

   We hope you will be delighted with the product you receive and that you will enjoy it for many years to come. If for any reason you are not satisfied with your purchase you can return the item in perfect condition and in the original packaging within 21 days for a full replacement or a full refund.
   
   Return postage can only be refunded in the case of damaged or faulty items or if the wrong items have been sent to you.
   
   We advise that you obtain a postal receipt, or send the goods back via recorded delivery as we cannot accept responsibility for damaged or lost parcels.
   
   

3. How do I return an item?

   Should wish to return something you have purchased from us please call or email our Customer Services team on 0117 934 1790 or info@agriframes.co.uk and they will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via the Post Office - this will depend on the size and weight of the item.
   
   When returning undamaged ordered items the return carriage will be charged and deducted from your refund.
   
   If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, we can arrange for goods to be collected from a safe location at your request.
   
   Please contact customer services on 0117 934 1790 or email info@agriframes.co.uk and we can post the form to you.
   
   Bespoke / Made to Order Products including Fruit Cages and Cut to Size Netting are Non-Returnable Items and exempt from cancellation.
   
   

4. Cancellation Policy
   
   If you wish to cancel your order then you can providing you inform us of this prior to dispatch. Once the order has been dispatched please refer to the returns policy.
   
   
   

5. Product Availability Information

   Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.
   
   

6. Tracking

   Once you have placed an order on our website you will receive an email confirmation and we will then e-mail you again when your order is sent along with information on how to track your order with the courier and manage your delivery direct with them.
   
   If any goods received are either defective or unsatisfactory, we ask that you return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights.

All of our garden structures are available in a selection of popular sizes and ready to install - but if you have something a little different in mind, or you are working with an unusual space we can work with you to create something made to measure or truly bespoke.

You can get in touch using our Bespoke Enquiry Form - an easy process with no obligation.

Our Bespoke Service includes:

• Designing to specific sizes 

• Altering a standard product to fit a specific space

• Supplying product in your own choice of colour 

• Working with sloping or undulating ground

• Altering angles, heights or orientation of structures

• Creating hybrid solutions using elements or several structures

• Creating totally bespoke products to your own design

Our team will:

• Talk through your initial thoughts and budget

• Work with your sketches and photographs to suggest what would work best 

• Visit you on site for more complex projects

• Create Specifications and technical design drawings for you to approve

• Manage the process from start to finish including working round your project timescales

• Provide full instructions for your installers

Agriframes have many years experience of creating bespoke products for garden designers, developers, landscapers and homeowners to make sure that every project delivers a made-to-measure result with full support from our expert team.

To request a bespoke quote for arches, pergola, gazebo, fruit cages, pond covers - or any other product - please complete our online form and we will get in touch.

[storeify-formbuilder-457]