Our delivery charges and details

Standard Delivery and Bespoke Items

All standard orders are normally delivered within 3 - 5 working days providing the product is in stock. *Bespoke delivery times may vary. Please contact us for an accurate time schedule.

At the checkout, you can tell us your preferred delivery date, which we will work towards. We will confirm all delivery dates with you post ordering.

If you require any further information which is not available by following our customer services links, please contact us directly on 0117 934 1790 or e-mail [email protected].

*Bespoke/Made To Measure Items usually take 8-10 weeks from date of order.

Next Day and Saturday Delivery

When placing your order, if next day and Saturday delivery services are available in your postcode area you will be presented with these options. All next day orders are for Mondays to Fridays. Any orders placed on a Friday will be delivered on a Monday. Next day orders have to be made by 1pm on the previous day and are subject to stock availability. If stock is not available you will be notified the same day and any premiums paid will be refunded. Next Day delivery is not available for bespoke items or made to measure fruit cages.

Order Total - UK Mainland*

Delivery Charge*

£1 – £19.99 £4.95
£20 - £59.99 £8.95
£60 - £150.99 £10.95
Over £151 £16.95
Express (next working day if placed before 1pm) Add £10 to prices above
Europe Standard Delivery Please Call - 0117 934 1790
Rest of World Standard Delivery Please Call - 0117 934 1790

*Delivery is Mainland UK and excludes The Highlands and Isle of Wight.

Please note, a signature will be required upon delivery unless we have authorisation from you that the goods can be left.

Returns Policy

If any goods received are either defective or unsatisfactory, we ask that you to return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights.

Cancellation Policy

If you wish to cancel your order then you can providing you inform us of this prior to the dispatch of your order.  Once the order has been dispatched please refer to the returns policy.

Product Availability Information

Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.

Once you have placed an order on our website we will send you an e-mail with information on how you can track your order to see when it will be delivered. We will then e-mail you again when your order is sent with information on the courier and the consignment number so you can check on delivery using the courier’s website.