Our delivery charges and details
Standard Delivery and Bespoke Items
All standard orders are normally delivered within 3 - 5 working days providing the product is in stock. *Bespoke delivery times may vary. Please contact us for an accurate time schedule.
At the checkout, you can tell us your preferred delivery date, which we will work towards. We will confirm all delivery dates with you post ordering.
If you require any further information which is not available by following our customer services links, please contact us directly on 0117 934 1790 or e-mail [email protected].
*Bespoke/Made To Measure Items usually take 8-10 weeks from date of order.
Next Day and Saturday Delivery
When placing your order, if next day and Saturday delivery services are available in your postcode area you will be presented with these options. All next day orders are for Mondays to Fridays. Any orders placed on a Friday will be delivered on a Monday. Next day orders have to be made by 1pm on the previous day and are subject to stock availability. If stock is not available you will be notified the same day and any premiums paid will be refunded. Next Day delivery is not available for bespoke items or made to measure fruit cages.
|Order Total - UK Mainland*
|£1 – £19.99||£4.95|
|£20 - £59.99||£8.95|
|£60 - £150.99||£10.95|
|Express (next working day if placed before 1pm)||Add £10 to prices above|
|Europe Standard Delivery||Please Call - 0117 934 1790|
|Rest of World Standard Delivery||Please Call - 0117 934 1790|
*Delivery is Mainland UK and excludes The Highlands and Isle of Wight.
Please note, a signature will be required upon delivery unless we have authorisation from you that the goods can be left.
We hope you will be delighted with the product you receive and that you will enjoy it for many years to come. If for any reason you are not satisfied with your purchase you can return the item in perfect condition and in the original packaging within 21 days for a full replacement or a full refund.
Return postage can only be refunded in the case of damaged or faulty items or if the wrong items have been sent to you.
We advise that you obtain a postal receipt, or send the goods back via recorded delivery as we cannot accept responsibility for damaged or lost parcels.
How do I return an item?
Should wish to return something you have purchased from us please call or email our Customer Services team on 0117 934 1790 [email protected]
and they will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via the Post Office - this will depend on the size and weight of the item.
When returning undamaged ordered items the return carriage will be charged and deducted from your refund.
If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, we can arrange for goods to be collected from a safe location at your request.
Please click here to download, print and complete the Return/Exchange form and include with your returned goods - If you are unable to download or print the Return/Exchange Form please contact customer services on 0117 934 1790 or email [email protected] and we can post the form to you.
Bespoke / Made to Order Products and Cut to Size Netting are Non-Returnable Items and exempt from cancellation.
If you wish to cancel your order then you can providing you inform us of this prior to the dispatch of your order. Once the order has been dispatched please refer to the returns policy.
Product Availability Information
Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.
Once you have placed an order on our website we will send you an e-mail with information on how you can track your order to see when it will be delivered. We will then e-mail you again when your order is sent with information on the courier and the consignment number so you can check on delivery using the courier’s website.